Making a Purchase
Making a purchase could not be easier. Just browse our online shop and click on the ‘Add To Cart’ button for any items you wish to purchase. After you have finished your selection(s), click on ‘Checkout’ and you will be walked through the details we require in order to complete your order, including shipping address and payment processing.
On completion of the Checkout process, you will be kept informed of the status of your order through a series of emails covering each stage of its processing – from our receipt of your order to despatch of your items. At the point we send you an invoice, a contract is formed between us. (We have included this term to protect us in the case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.)
We accept payment by PayPal (which also includes facilities for payments by Debit Cards and most major Credit Cards (excluding American Express). If you are shopping from outside the UK, PayPal or your credit card company will convert the transaction value to your local currency which will appear on your next card statement.
We use the secure services of PayPal to process your credit and debit card transactions. When using this method of payment you will be temporarily transferred to the PayPal environment to complete your transaction. Details of the high level of security offered by this organisation can be obtained by visiting: www.paypal.co.uk.
We have selected PayPal as our third party card processing agent because we do not wish to put our customers at any security risk. We are confident the services and guarantees provided by PayPal offer an exceptional level of card security. We hope that by using such a reputable organisation, our customers are reassured that our online shop provides the reassurances expected in today’s online marketplace.
Shipping and Handling
Postage and Packing is calculated at time of ordering when you indicate your delivery address. UK orders are sent using Royal Mail First Class Post and large items are sent using a courier service. International orders are sent using International Air Mail.
Postage calculations are based on size and weight of your order and the default charges applied do NOT include any additional services such as insurance, guaranteed next day delivery, signature upon receipt or tracking facilities. Please contact us should you wish to have any of these additional services included with your order so that we can recalculate the final total payable.
Items are protectively packaged in line with postal service requirements to ensure that every attempt is made for your products to arrive safely and undamaged. Items should be checked upon receipt and any problems should be reported to us within 48 hours of delivery.
All items are sent with Proof of Posting – this is not a method of shipment tracking. If you require further tracking/signature services, please contact us to discuss the additional costs associated with these services.
Orders received Monday – Friday (except Bank Holidays) for items indicated as being in stock at the time of ordering will usually be despatched within 48 hours of your payment clearance.
‘Out of Stock’ items will be back-ordered on your behalf and are dependent on the stock delivery times from our suppliers. However, to assist you with your purchase we have indicated the normal expected order turn-around for ‘Out of Stock’ items, as an entry in the ‘Additional Information’ section for each product listed in our online shop. Completion of your order is then processed within 48 hours of receipt of the new stock.
If your order is particularly urgent, please contact us by telephone (+44 (0)7949 123 069) to see if we can assist you with a rushed order.
The Wallace Collection is not currently required to register for VAT, and so our products are sold at a total final price (an incorporated sale price without a separate tax charge being made by us).
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. In addition, we obviously wish to supply our products so they reach you safely and in perfect condition. Should you have any concerns about the condition of your ordered items, please let us know and we will attempt to resolve the situation. Replacements will be provided for faulty products upon the return of the faulty product, including damage which has been incurred during shipping.
The Wallace Collection Online Shop will not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment (eg. courier shipping). In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
We wish provide you with full satisfaction. Should you have any concerns about the quality of production of your purchases, please let us know and we will be pleased to try and resolve the issue.
If you have any suggestions or comments please email us at firstname.lastname@example.org.